From Greatness PDX, Portland

Your website answers your customers. You step in when it counts.

Greatness OS is the app Greatness PDX sets up and runs for your business. An assistant on your website answers from what you have told it, every chat and form lands in one inbox, and the few that need a person wait for you at the top.

Website chatanswered

Are you open on Saturdays?

Yes, 9 to 1 on Saturdays. Would you like the booking link?

From your Brain: Opening hours

Asked for a person

Why: wants a price for a custom job.

Needs you

Asked for a person
1
AI replies to check
2
Done this week
31
Example screens, not real customers.
  • Website chat
  • Contact forms
  • One inbox
  • The Brain
  • Google Search Console
  • Google Analytics
  • Phone notifications
  • Weekly summary email
  • Your data stays yours

Answers from what you told it, and nothing else.

A chat button on your website answers customers’ questions from your Brain: your hours, services, prices and policies. It can share your booking link when someone is ready.

When it isn’t sure, it doesn’t guess. It tells the customer “Thanks, our team will get back to you soon.” and passes the chat to you with the reason.

It can answer on its own, or write replies for you to check before they go. You decide which.

Example: the chat on a business website.
Rose City Plumbing

Do you fix water heaters?

Yes, we repair and replace gas and electric water heaters.

Can you match a quote I got?

Thanks, our team will get back to you soon.

Passed to you. Why: asks to match another quote.

Every chat and form in one inbox, sorted for you.

Website chats and contact-form messages land in the same place. The ones that need a person sit at the top under Needs you, and the menu shows how many.

Give a chat to a teammate, answer with a saved reply, and mark it done when it’s dealt with. Once you reply, the assistant steps back from that conversation.

Your phone tells you when someone is waiting for you.

Example: the inbox.
Inbox2 need you
  • Dana WhitfieldAsked for a personCan you quote a custom gate?
  • Omar HaddadAI reply to checkIs Tuesday morning still free?
  • Website visitor · BeavertonDoneWhat areas do you cover?

Everything the assistant knows, in words you can edit.

The Brain holds your business in plain language: hours, services, prices, policies, and the things the assistant must never say. We can fill it in from your setup call, and you can change it any time.

Try a question in the test panel before a customer asks it. Questions the assistant couldn’t answer collect in one list, so you fill each gap once.

Example: a business’s Brain.
BrainDraft
Opening hours
Mon to Fri 8 to 5, Sat 9 to 1
Areas we cover
Portland, Beaverton, Tigard
Never say
A price before we have seen the job

Questions it couldn’t answer3

See how the week went in a minute.

Today shows what needs you and what came in while you were away. Owners can get a short summary email every Monday morning.

When we connect them, your Google Search Console and Google Analytics numbers sit beside your conversations: how people found your website, and what they asked once they got there.

Example: the weekly summary.
This weekMonday email
New conversations
42
New contacts
18
Handed to a person
7
Still waiting
1

Your business, your data.

Sign in

Open Greatness OS with the email we set you up with.

Want this on your website?

Book a call with Greatness PDX. We will walk you through it and tell you straight whether it fits your business.